Frequently Asked Questions
Below you will find the answers to some frequently asked questions.
Q: Is your online application system secure?
A: Yes, all registration, application and candidate account pages are accessed via a secure connection.
Q: What should I do if I am having difficulty applying online?
A: Please refer to these FAQs which cover our most common issues. If you are still experiencing difficulties please contact firstname.lastname@example.org
Q: I haven't received my confirmation email?
A: Account activation emails are sent automatically. Please check your junk mail and spam folders if you do not receive the email. If you are still experiencing problems please contact email@example.com
Q: I've forgotten my password
A: We can send you a password reminder.
Q: What is my user name?
A: Your user name is the email address which you registered with.
Q: How do I change my contact details?
A: You can edit personal information, such as name, address and email preferences through your Account Settings.
Q: What is the New Deal programme you refer to in the application form?
A: New Deal is a government programme that aims to give unemployed people the help and support they need to get into work. Click on the link for more information www.direct.gov.uk/en/Employment/Jobseekers/programmesandservices/DG_173717