Frequently Asked Questions

Below you will find the answers to some frequently asked questions.

Q: Is your online application system secure?

A: Yes, all registration, application and candidate account pages are accessed via a secure connection.

Q: What should I do if I am having difficulty applying online?

A: Please refer to these FAQs which cover our most common issues. If you are still experiencing difficulties please contact hs.recruit@scotland.gsi.gov.uk

Q: I haven't received my confirmation email?

A: Account activation emails are sent automatically. Please check your junk mail and spam folders if you do not receive the email. If you are still experiencing problems please contact hs.recruit@scotland.gsi.gov.uk

Q: I've forgotten my password

A: We can send you a password reminder.

Q: What is my user name?

A: Your user name is the email address which you registered with.

Q: How do I change my contact details?

A: You can edit personal information, such as name, address and email preferences through your Account Settings.

Q: What is the New Deal programme you refer to in the application form?

A: New Deal is a government programme that aims to give unemployed people the help and support they need to get into work. Click on the link for more information www.direct.gov.uk/en/Employment/Jobseekers/programmesandservices/DG_173717